Help & how-to

Everything you need to snag your new home with KeyCheck. No app store download needed — it runs in your phone's browser and you can save it to your home screen like an app.

Save KeyCheck to your phone

iPhone or iPad (Safari)

  1. Open keycheck.co.za in Safari.
  2. Tap the Share button at the bottom (or top) of the screen.
  3. Scroll down and tap Add to Home Screen .
  4. Tap Add. The KeyCheck icon now sits on your home screen.

Android (Chrome)

  1. Open keycheck.co.za in Chrome.
  2. Tap the menu at the top right.
  3. Tap Install app or Add to Home screen.
  4. Tap Install. KeyCheck appears with your other apps.

Your snags and photos are saved to your account, not just your phone, so you can also sign in on a computer or a new phone.

How to snag your home

1. Add your home

Enter the address, your developer's details and your occupation date (the day you got the keys). KeyCheck uses this date to count down your warranty deadlines.

2. Do the walkthrough

Go room by room. Tick each checklist item that's fine. If something isn't right, tap it to log a snag. Add rooms your home has (extra bedrooms, a patio, a laundry) with Add room.

3. Log snags with photos

Take a clear photo, then circle or point an arrow at the problem. Choose a category and how serious it is (Minor, Major or Safety) and describe it in a sentence.

4. Send your report

On the Report tab, tap Create PDF report, then share it by WhatsApp or email to your developer. Keep proof that you sent it before the deadline.

5. Track the repairs

Mark snags Fixed as the developer repairs them, or Disputed if you don't agree. Send a re-inspection report listing only what's still outstanding.

Tip: snag in daylight, test every tap, plug point and light switch (a phone charger works for plugs), and don't sign off the handover until your list is sent.

Your warranty deadlines

Under the current NHBRC rules your builder must fix, as a minimum:

  • Minor defects you report within 3 months of occupation.
  • Roof leaks you report within 12 months.
  • Major structural defects you report within 5 years.

Your sale agreement may give you longer. KeyCheck emails you reminders 30, 14 and 3 days before each deadline (you can switch these off on the My homes page).

Free vs Handover Pack

Free: full room-by-room checklists and up to 10 snags per home.

Handover Pack — R249 once-off per home: unlimited snags, PDF reports for your developer and re-inspection reports. No subscription.

To upgrade, open your home and tap Upgrade to Handover Pack. You pay securely by card, Apple Pay or Google Pay through Yoco, and your home unlocks straight away.

Questions

Is this a professional home inspection?
No. KeyCheck helps you keep your own clear, dated record. For serious or structural concerns, get a qualified inspector or engineer.
I forgot my password
On the sign-in screen tap Forgot password? and we'll email you a link to choose a new one.
I didn't get my confirmation email
Check your spam or promotions folder. On the sign-in screen you can tap Resend confirmation email.
Can I add more than one home?
Yes. Go to My homes and tap Add another home. Each home has its own free plan or Handover Pack.
Who can see my snags and photos?
Only you, unless you share a report. See our privacy policy.
My developer isn't responding
Keep sending your dated reports and copies of any replies. If your builder doesn't fix defects they're responsible for, you can lodge a complaint with the NHBRC.
Can I get a refund?
If something isn't working for you, email us. See our terms.

Printable checklist

Prefer paper, or want to share it with someone? Download the free handover checklist (PDF).

Need help?

Email us at info@keycheck.co.za and we'll get back to you.

KeyCheck helps you keep your own record. It is not a professional inspection and does not guarantee warranty outcomes. Privacy · Terms · Help