Privacy policy
Last updated 22 October 2026
KeyCheck helps new-home buyers record defects and send snag reports to their developer. This policy explains what personal information we collect, why, and your rights under the Protection of Personal Information Act, 2013 (POPIA).
Who we are
KeyCheck is run by Phillip Crous t/a KeyCheck, Western Cape, South Africa. We are the responsible party for your information. Contact us at info@keycheck.co.za.
What we collect
- Your name, email address and password (passwords are stored encrypted; we can't read them).
- Your home's address, estate, unit number and key handover date.
- Your developer's or builder's company name, contact person and email, which you enter.
- Snag photos, descriptions and statuses, and the reports you create.
- Basic technical information, such as when you sign in, needed to keep the service secure.
Why we use it
Only to provide the service you signed up for: to save your snag list, work out your warranty deadlines, create your PDF reports, unlock paid features, and contact you about your account. We do not sell your information and we do not use it for advertising.
Who can see it
Your homes, snags, photos and reports are private to your account. They are only shared when you choose to download, share or email a report. We may access your account only to support you, unlock a purchase or keep the service secure.
Our hosting and database providers process information on our behalf and must keep it secure and confidential. Their servers may be outside South Africa; where that happens we rely on providers that are bound to protect personal information to a standard similar to POPIA.
Your developer's details
When you add your developer's contact person and email, you confirm you received these details in the course of buying your home. We only use them to fill in your report and email for you.
How long we keep it
We keep your information while your account is active, so your dated reports stay available for the warranty periods that can run up to five years. If you ask us to delete your account, we delete your information unless the law requires us to keep it.
Your rights
You may ask to see, correct or delete your personal information, or object to how we use it, by emailing info@keycheck.co.za. If you are not satisfied with our response, you may complain to the Information Regulator (South Africa) at inforegulator.org.za.
Security
We use access controls so that only your account can read your homes, snags and photos, encrypted connections, and private file storage. No system is perfectly secure, so please use a strong password.
Changes
If we change this policy we will update the date above and, for important changes, let you know by email. See also our terms of use.