Terms of use
Last updated 22 October 2026
These terms apply when you use KeyCheck, run by Phillip Crous t/a KeyCheck. By creating an account you agree to them. If you don't agree, please don't use the service.
What the service does
KeyCheck lets you record defects ("snags") in your new home, create dated PDF reports, share them with your developer, and track repairs against warranty deadlines.
Not a professional inspection
KeyCheck is a tool for keeping your own record. It is not a professional home inspection, an engineering assessment or legal advice. Our checklists are a guide and won't cover every possible defect. For serious or structural concerns, get a qualified inspector or engineer.
Warranty deadlines
The deadlines we show are based on the occupation date you enter and the general NHBRC warranty periods (3 months for minor defects, 1 year for roof leaks, 5 years for major structural defects). Your sale agreement may set different terms. It is your responsibility to confirm your deadlines and make sure your developer actually receives your reports in writing, in time. We can't guarantee any warranty outcome.
Your account and content
Keep your password private; you are responsible for activity on your account. You own the photos and notes you add. You give us permission to store and process them only to provide the service. Only add content you have the right to use, and don't use the service for anything unlawful or abusive.
Payment
The free plan lets you log up to 10 snags per home. The Handover Pack is a once-off payment of R249 per home and unlocks unlimited snags and PDF reports for that home. It is not a subscription and does not transfer to another home. If something isn't working for you, contact us and we will deal with refund requests fairly and in line with the Consumer Protection Act.
Availability and changes
We work to keep the service running but can't promise it will always be available or error-free. Download your reports so you always have your own copy. We may update the service and these terms; we'll update the date above and tell you by email about important changes.
Liability
To the extent the law allows, we are not liable for indirect losses, or for a developer's failure to repair defects, and our total liability to you is limited to the amount you paid us for the home concerned. Nothing in these terms limits rights you have under the Consumer Protection Act that can't be excluded.
Closing your account
You can ask us to close your account and delete your information at any time. We may suspend accounts that break these terms.
Law and contact
These terms are governed by the laws of South Africa. Questions? Email info@keycheck.co.za. See also our privacy policy.